Mission & Office Policies
We are open to serve you, answer questions or schedule an appointment during the following hours:
Monday - Thursday: 8:30 a.m. – 5 p.m.
Friday – available by phone until 12 noon
Appointments
Because we value your time, we'd like to share a few concepts with you regarding our appointment scheduling process. We understand that our office is not the only stop on your list of important places to be in a day, and we'll do our best to honor your schedule.
We schedule long appointments, such as diagnostic records and banding/bonding, during the quieter morning and early afternoon hours. Unfortunately, some school and/or work must be missed for these appointments. We can provide you with a printed school or work excuse at each visit. Once you are in active orthodontic treatment, we can see you for adjustments during after-school hours, or toward the end of your workday.
Because we take measures to respect your time, we ask that you do the same for us and our other patients. Due to the nature of our practice, many appointments are more than an hour long, and if canceled at the last minute are difficult to fill. Please give at least a day's notice if you need to reschedule an appointment, to allow us time to fill that space with another patient.
We understand that last-minute illnesses or emergencies occur, and we respond in kind if you need to cancel an appointment. We request at least 24 hours notice for cancelled appointments. If you miss an appointment or provide less than 24 hours notice, there will be a minimum broken appointment charge ranging from $25 to $75, depending on the length of the appointment.
Insurance
We only accept assignment of benefits from Delta Dental. However, if you have coverage with a different insurance company, we will gladly assist you in obtaining your maximum benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. If you have orthodontic coverage with Delta Dental or any other insurance company, please familiarize yourself with the benefits of your policy. Ultimately, you the patient or parent is responsible for any fees incurred at our office. If you have any questions, our courteous staff is always available to answer them.